Frequently asked questions FAQ
FAQ
Questions and answers, which are often asked by our customers. It is also a small insight into the life of a window cleaning company, and how it works. We believe that understanding the principles leads to better cooperation, fewer hassles on both sides and improving the experience not only in the aspect of cleanliness but also in the service as a one structure.
Area of covering
The service map is highlighted in the section 'contact'. If your location is in between the marked points, there is no doubt, the area is covered. If your location is on the verge, or a couple of miles out of the area, just do not hesitate to contact us, as the one-off jobs might be taken further out of the regular cleaning area.
Price
The Prices for window cleaning on this website are based on average houses, where no regular conservatory cleaning price is added. The Prices for gutter cleaning, cladding fascia/soffit board must be calculated from the measurements - Values in the section 'Price' are the very close Average. The Quote is for free, without obligation, valid on all services.
Method
All methods of cleaning are well suited to the nature of work. All processes and steps are performed under the skill, knowledge and experience of window cleaner to ensure the best efficiency.
For the window cleaning, where possible, water-fed pole method with pure water is employed, which is in many aspects more efficient than the Traditional method, where soap is used and the windows stay clean longer. Pure water does not leave streaks when dry, so the windows must not be touched by cloth.
Chemical safety
Chemicals used by JoeCleans Windows do not harm plants, are 100% biodegradable and used by the relevant knowledge. All chemicals are trade standard, purchased and used exclusively for the purpose.
Weather
There are two points to focus on, Safety and Efficiency. Both aspects are considered by JoeCleans Windows.
Safety in connection with Weather - the window cleaner has all knowledge required by UK law regarding Health and Safety, is specifically suited to the nature of business, and is properly certified.
The Efficiency of the service during the window cleaning round mainly comes from the regularity, then from the Method and experience of the cleaner.
Regularity
Regular Window Cleanings are based on 2 week period for commercial properties, and a 4, 6, and 8-week period for households. Certain areas are on offer for 6 or 8-week periods ONLY. Anything above 12 weeks is considered a one-off cleaning, therefore the cleaning is priced accordingly.
Schedule
The Regular Window (Conservatory) Cleaning Service is based on the delivery round system with stops. Similar to the delivery drivers, which give you the date and time of the service regarding their actual delivery round, the same applies to Window Cleaning Rounds.
In the case of One-Off services, the customer is offered various dates and times.
Rescheduling
Window Cleaning Round is sophistically laboured to be on the most efficient level. We strongly advise against rescheduling the regular or one-off cleaning.
Responsibility
JoeCleans Windows is obliged to fulfil all promises advertised,